Important Things to Know

 

 

Privacy Policy

Willow+Pine respects your privacy and is committed to protecting your personal information. When you visit our website, make a purchase, or contact us, we may collect information such as your name, email address, shipping details, and payment information solely for the purpose of processing orders, delivering services, and communicating with you.

We do not sell or share your personal data with third parties except when necessary to complete your order (such as payment processors or shipping carriers) or when required by law.

We use standard security measures to safeguard your information and maintain the accuracy and confidentiality of your data.

By using our website, you consent to the terms of this Privacy Policy. If you have questions or would like to request changes to your information, please contact us at lori@willowpinemedia.com.

​

Accessibility Statement

Willow+Pine is committed to providing a website that is accessible to all visitors. We aim to follow best practices and accessibility standards to ensure an inclusive experience for every user, including those with disabilities.

​

We continuously review our site and make improvements to support accessibility features such as text alternatives, readable fonts, clear navigation, and compatibility with assistive technology.

If you encounter any accessibility barriers or have suggestions for improvement, please contact us at [your email]. We take your feedback seriously and will work to address any issues promptly.

​

Terms & Conditions

By accessing and using this website, you agree to the following terms:

1. Use of Website
   All content on this site—including text, images, logos, and designs—is the property of Willow+Pine and may not be copied, distributed, or used without permission.

2. Products & Services
   We make every effort to present our products and services accurately. Colors, sizing, and details may vary slightly due to screen settings or production differences.

3. Purchases
   By placing an order, you agree to provide accurate information and authorize Willow+Pine to process payment for your purchase. Payment must be received before order will be moved to production.

4. Limitation of Liability
   Willow+Pine is not responsible for damages arising from the use or inability to use our website or products. All items are provided “as is” without warranties unless clearly stated.

5. Updates
   We may update these Terms & Conditions at any time. Continued use of the site means you accept any revised terms.

 

Refund Policy

Because our products are made to order, all sales are final unless the item arrives damaged, defective, or incorrect.

If you receive an item with an issue, please contact us within 7 days of delivery with your order number and photos of the problem. We will gladly arrange a replacement or issue a refund when appropriate.

We cannot accept returns for sizing errors, color preference, or buyer’s remorse. Please review product details carefully before ordering.

​

Shipping Policy

Orders are processed and fulfilled by our production partners. Shipping times vary based on product type and destination, but most items ship within 3–7 business days after production.

You will receive tracking information as soon as your order ships. Shipping delays caused by carriers, weather, or other external factors are outside our control, but we will assist where possible.

Please ensure your shipping address is correct at checkout. We cannot replace or refund orders sent to an incorrect address provided by the customer.